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Frequesntly Aked Questions – Shipping & Tracking
What is Average Delivery Time?
Below are average delivery time for different Zones & Countries:
How to reduce Shipping Charges for International Order (Other than India)?
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Order value less than 300 USD normal shipping charges.
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Order Value from 300 USD - 600 USD just half shipping charges.
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Order value more than 600 USD for free shipping.
When will I Receive Tracking Details?
Once order is placed, we try our best to dispatch orders within 12 - 24 hours (excluding sunday and national holidays). Tracking link/details are generated as soon as order is scheduled for pickup.
How can I Track My Orders?
Tracking updates will be shared on the email of customer has provided while placing the order.
Do I have to Pay Custom Duty?
While some countries do not charge custom duty for invoices less that a certain value, some countries do levy custom duty charges on all international shipments.
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There is no custom duty applicable for US customers on orders below USD 800.
You can find more information about custom charges here:
Customs Duty for International order
Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the product, order value, quantity, end use, and composition of materials used to make the product and is solely at the discretion of the duty officer.
Please note Custom Duty is added over and above the Shipping Cost. Shipping & handling costs refers to the cost of shipping an item from the shipping location to the destination country.
We at Attar Kannauj, do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.
On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you within two working days.
Important Update
Updates regarding shipments to the US with a customs value > USD 800: Transit delays & Temporary suspension of business-to-consumer (B2C) shipments
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A result of recent U.S. Customs regulatory updates, we are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
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Effective Monday, April 21st, 2025, and until further notice, we will temporarily suspend the collection and shipping of business-to-consumer (B2C) shipments to private individuals in the United States where the declared customs value exceeds USD 800
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Shipments with a declarable customs value below USD 800 are not affected by the suspensionBusiness-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the suspension, though they may also face delays.
Effective April 5, 2025, all shipments to the U.S. with a declared customs value over USD 800 require formal entry processing - down from the previous USD 2,500 threshold due to new U.S. Customs regulations. This change has caused a surge in formal customs clearances, which we are handling around the clock.
While we are working diligently to scale up and manage this change, shipments over USD 800 - regardless of origin - may experience multi-day delays.To manage this, starting Monday, April 21, 2025, and until further notice, we will temporarily suspend B2C shipments to private individuals in the U.S. where the declared value exceeds USD 800.
Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the temporary suspension, though they may also face delays.
This is a temporary measure, and we will share updates as the situation evolves.